Have this information ready:

• Make/model of PC and it's age.
• Operating System (Windows 98, ME, 2000, XP etc.)
• Brand of Anti Virus, Anti Spyware, etc
• Do you have your personal data backed up
• Have you installed Norton Go Back? or Norton Works?
   (See this very important note. Why?)

What do I need to service your PC?

• Normally I need only the PC, not the mouse, monitor and keyboard
• I may need and CDs or manuals that came with the PC, and any programs you have installed.
• To perform service in your home, I need adequate working space. I do not move furniture. Some tasks are not appropriate for home service. (Cost a lot less to be performed in the shop)

Retail PCs (HP, Dell, Compaq, Gateway, eMachine, Lenovo/IBM, etc)

• Retail PC's are terrific values.  Servicing them is another story.  They often have proprietary parts and proprietary recovery procedures.  Time and Cost of service is often increased because of that.

If you need a new PC and want Windows XP, go to the Dell web site (Dell Outlet) and look for refurbished or "scratch and dent" models. (The link I provided may not stay current.)

Tiger Direct is another good source for refurbished machines and cheaper new ones.

Hint: Avoid Windows VISTA if you can!